Refund policy

Return & Refund Policy – Asma Zari

At Asma Zari, we aim to provide high-quality women’s clothing and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in the original packaging

  • The item must not be damaged or altered

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Worn or used products

  • Items without original packaging

Refunds

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund

  • If approved, your refund will be processed within 5–7 working days

Exchange Policy

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

Return Process

To request a return, please contact us:

📞 Phone/WhatsApp: 03355617575

Provide:

  • Your order number

  • Reason for return

  • Product image (if damaged)

Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • Or contact us directly for support

Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Asma Zari
📞 03355617575

Thank you for shopping with Asma Zari 💛